Keep in mind, this is South Tucson, not an exclusive club in LA. We complained, and staff offered no apologies. Meanwhile, the local party of 11 behind us, also weary of waiting, walked over to the 'VIP' line and was promptly let in. The doorman at the nightclub allowed half our party in, then held the other 8 of us in line, wielding his doorman-powers and repeating they were 'at capacity' for 25 minutes.

The Monsoon nightclub has nearly perfected it's customer-repellant attitude. Several times I found myself wanting to hang out in the room and watch TV. Nearly every casino staff member I encountered was rude, disinterested, or worse. The layout is really nice, unfortunately Casino staff have not been trained in customer service. I like staying at the Desert Diamond Hotel, and the adjoining Casino has so much potential. right on the edge of misleading advertising, WAY overpriced, and the food was really not prepared well, as in you can do much better just about anywhere else. not as bad in the dining room as in the casino proper, but kind of stinky. Then there was the smoke in the building. Service was on the weak side as we had plates stacked four high before they were picked up. They did have chicken noodle soup, a salad bar, a desert bar and ice cream. The carver said that it was the same piece of beef. We listened as a customer ahead of us asked the carver if that was the same piece of beef that had been sitting there for the last half hour as he, three of us and other customers found the beef so tough and flavorless that it was inedible. So, we went last night and found that YOU ONLY GET ONE tiny whole lobster cut in half, (and pretty tasteless) I did not find Seafood Risotto, but they had pad thai with half dozen shrimp in it, they did have oysters on the half shell, a salmon and rice tray labeled Tilapia, no shrimp other than the few in the pad thai, a tray of roast beef that was the consistency of an inner tube, and the carving station with turkey and beef / prime rib. The add reads, 'Buffet - Lobster Night Wednesdays - Enjoy succulent North Atlantic Lobster, carved roast beef, Seafood Risotto, Oysters on the 1/2 shell, Shrimp and an array of favorites.' for a mere $21.99.

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